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SiteSpark

Terms of service

Effective August 17, 2026 · Science Park LLC dba SiteSpark · contact@sitesparkco.com

These Terms work together with your signed proposal or Scope of Work. Published prices, quantities, and package limits live on the pricing page and are incorporated into these Terms.

1. Agreement and order of precedence

  • These Terms apply to website design, development, care, hosting, SEO, advertising, marketing, branding, AI, CRM, automation, consulting, and related services provided by SiteSpark.
  • A signed proposal, Scope of Work, order form, or written change order may contain project-specific terms. If a project-specific document conflicts with these general Terms, the more specific signed project document controls for that project.

2. Scope of work

  • SiteSpark is responsible only for the pages, features, integrations, content deliverables, revisions, services, and quantities listed in the signed scope.
  • Anything not expressly included is outside scope and may require a written change order, additional fee, and revised timeline.
  • Page-count and revision definitions in the applicable proposal or pricing policy are incorporated into the agreement.

3. Client responsibilities

  • The client will provide accurate business information, content, brand assets, credentials, approvals, legal disclosures, and feedback reasonably required to perform the services.
  • The client represents that it owns or has permission to use all materials it supplies and is responsible for the accuracy and legality of its claims, offers, policies, products, and content.
  • The client will designate one project lead with authority to provide consolidated approvals and feedback.

4. Website build payments

  • Founders Website: 100% payment is due before scheduling unless a written proposal says otherwise.
  • Starter Website: 50% scheduling deposit and 50% before launch or transfer.
  • Growth Website: 50% scheduling deposit, 25% at design approval, and 25% before launch.
  • Pro Website: 40% scheduling deposit, 30% at design/wireframe approval, and 30% before launch.
  • Enterprise/custom work follows the milestone schedule in the signed proposal.
  • SiteSpark may withhold launch, transfer, credentials, deliverables, or continued work until all amounts then due are paid.

5. Recurring service billing

  • Care, SEO, advertising management, marketing, AI, CRM support, hosting, and other recurring services are billed in advance on the agreed billing cycle unless stated otherwise.
  • Recurring services automatically renew according to the selected term until properly canceled. Material pricing, renewal, and cancellation terms are disclosed before the client authorizes recurring billing.
  • The client remains responsible for third-party ad spend, platform subscriptions, usage charges, phone/SMS fees, domain fees, hosting charges, licenses, and other third-party costs unless the written agreement expressly includes them.

6. Late payment and suspension

  • Invoices are due on the date stated on the invoice or proposal. If an invoice becomes overdue, SiteSpark may pause work, hosting support, campaign management, or other services after reasonable notice until the account is brought current.
  • A pause for nonpayment may extend deadlines and does not require preservation of the original production slot.

7. Project schedule, feedback, and inactivity

  • Delivery dates are estimates unless a signed agreement expressly guarantees a date.
  • Client delays in content, credentials, approvals, decisions, or feedback automatically extend the schedule.
  • Unless another deadline is written in the proposal, client feedback is due within five business days of a review request.
  • A project inactive for 30 consecutive days because of client delay may be paused and rescheduled according to availability. Remobilization or change-order fees may apply where extra work is required.

8. Revisions and change orders

  • A revision round is one consolidated set of reasonable feedback on the current approved direction from the client’s authorized project lead.
  • Revisions do not include new pages, new functions, new integrations, substantial direction changes, new content creation, rebuilding approved work, or changes resulting from a new brand or business direction.
  • Out-of-scope work begins only after the client approves the additional price and scope in writing.

9. Third-party platforms and services

  • SiteSpark may integrate or configure third-party services such as hosting providers, domain registrars, website platforms, plugins, analytics tools, advertising platforms, CRMs, phone/SMS providers, AI providers, payment processors, scheduling tools, or email systems.
  • Those services are governed by their own terms, pricing, uptime, APIs, privacy rules, and technical limitations. SiteSpark is not responsible for outages, suspensions, price changes, policy changes, data loss, or service changes caused by third parties outside its reasonable control.
  • The client is responsible for maintaining required third-party accounts and payment methods unless the proposal states otherwise.

10. Hosting, backups, and security

  • When SiteSpark-managed hosting is included, SiteSpark provides the hosting, backup, monitoring, and maintenance services stated in the selected plan.
  • No hosting or security system can guarantee uninterrupted availability or prevent every compromise. Malware cleanup, hacked-site recovery, emergency restoration, and major remediation are outside routine care unless expressly included.
  • If the client uses third-party hosting, SiteSpark is not responsible for limitations, downtime, security practices, or performance issues caused by that host.

11. Ownership and intellectual property

  • After full payment, the client owns its original content and the final client-specific website work expressly created and paid for under the project, subject to third-party licenses and platform limitations.
  • SiteSpark retains ownership of pre-existing and reusable templates, frameworks, components, code libraries, internal tools, prompts, systems, processes, methods, documentation, and know-how.
  • Agency licenses and nontransferable third-party assets remain subject to their license terms. The client may need to purchase replacement licenses after transfer or cancellation.
  • Unless the client has a written confidentiality/NDA restriction, SiteSpark may identify the client and display publicly launched work in its portfolio and marketing, provided no confidential information is disclosed.

12. Client accounts and credentials

  • Whenever practical, domain, analytics, advertising, business-profile, payment, CRM, and similar strategic accounts are created in or transferred to the client’s ownership.
  • The client is responsible for securing its credentials after handoff and for promptly updating passwords and access when personnel or vendors change.

13. SEO, advertising, and marketing results

  • SiteSpark does not guarantee search-engine rankings, traffic, leads, sales, cost per lead, conversion rate, return on ad spend, platform approval, account eligibility, or continued placement.
  • Search engines and advertising/social platforms control their own algorithms, policies, auctions, and account decisions.
  • SiteSpark will perform the agreed work, report available data, and make reasonable optimization decisions within the purchased scope.

14. AI, chatbot, receptionist, and automation services

  • AI-generated or automated outputs may be incomplete, inaccurate, or inappropriate and should not be treated as professional legal, medical, financial, emergency, or other regulated advice.
  • The client is responsible for approving scripts, disclosures, escalation paths, business information, and permitted uses before launch.
  • Usage is subject to the selected plan’s conversation/minute allowance, overage pricing, underlying provider terms, phone/SMS costs, and integration limits.
  • SiteSpark may suspend or modify an AI/automation workflow if continued operation would violate law or platform policy, or create a material security or safety concern.

15. Care plans and routine support

  • Care plans cover the listed preventive maintenance, monitoring, support, and included edit allowance only.
  • Unused monthly labor does not roll over unless the written plan expressly says otherwise.
  • Redesigns, new pages, new functionality, new automations, major migrations, malware recovery, content migration, and material third-party troubleshooting are separate work.

16. Cancellation of month-to-month services

  • Unless a specific signed plan states otherwise, recurring month-to-month SiteSpark services may be canceled with 30 days’ written notice.
  • Charges remain due through the effective cancellation date. Prepaid periods are handled according to the written offer and applicable law.
  • Cancellation of SiteSpark services does not automatically cancel third-party subscriptions or ad spend controlled by the client; the client remains responsible for those accounts.

17. Transfer, export, and offboarding

  • After all outstanding balances and approved offboarding fees are paid, SiteSpark will provide the transferable website files, database, media, account access, or platform export reasonably supported by the applicable platform and license terms.
  • SiteSpark is not required to transfer proprietary systems, internal tools, agency-owned licenses, nontransferable software, or platform functionality that cannot be independently exported.
  • Export, migration, DNS changes, new-host configuration, testing, and third-party coordination are billable unless expressly included.

18. Data retention after cancellation

  • After the final service date, SiteSpark may retain hosted website files and backups for up to 30 days and may then permanently delete them.
  • The client is responsible for obtaining and preserving the export, website copy, data, and credentials it needs before the retention period expires.

19. Confidentiality

  • Each party will use reasonable care to protect non-public business information, credentials, customer information, and project materials received from the other party, and will use that information only as reasonably necessary to perform or receive the services.
  • This section does not prevent disclosure required by law or disclosure to service providers/contractors who reasonably need access and are subject to appropriate confidentiality obligations.

20. Warranties and disclaimers

  • SiteSpark will perform the purchased services in a professional manner consistent with the written scope.
  • Except for express written commitments in the agreement, services and third-party platforms are provided without guarantees of uninterrupted operation, error-free performance, specific business outcomes, legal compliance certification, or compatibility with every future device, browser, software version, or third-party service.

21. Limitation of liability

  • To the maximum extent permitted by applicable law, SiteSpark’s aggregate liability arising from a specific project or service is limited to the fees the client paid SiteSpark for that specific project or service during the twelve months preceding the claim, and neither party is liable for indirect, incidental, special, consequential, or lost-profit damages where that exclusion is legally enforceable.

22. Indemnification

  • The client is responsible for claims arising from client-supplied content, illegal or misleading business claims, infringement in materials supplied by the client, misuse of the delivered system, or the client’s own products and services, except to the extent caused by SiteSpark’s own breach or wrongful conduct.

23. Termination for cause

  • Either party may terminate a project or recurring service for a material uncured breach after reasonable written notice, subject to the payment, handoff, and offboarding obligations in the agreement.
  • SiteSpark may suspend or terminate services more quickly when reasonably necessary for fraud, abuse, security risk, unlawful activity, platform-policy violations, threats or harassment, or repeated nonpayment, subject to applicable law.

24. Force majeure

  • Neither party is responsible for delay caused by events beyond reasonable control, such as major platform outages, natural disasters, widespread internet or utility failures, government action, labor disruption, or other events that materially prevent performance. The affected party will resume performance when reasonably possible.

25. Governing law and venue

  • These Terms are governed by Utah law, without regard to conflict-of-law rules. Venue for disputes lies in the Utah courts serving SiteSpark’s principal place of business in St. George, UT, subject to any non-waivable legal requirements.

26. Electronic acceptance

  • The agreement may be accepted through an electronic signature, online approval, signed proposal, or other electronic record showing the parties’ intent to agree, subject to applicable law and the parties’ consent to transact electronically.

27. Entire agreement; severability; waiver

  • The signed proposal/Scope of Work, these Terms, and approved written change orders form the complete agreement for the purchased services and replace prior discussions about that scope.
  • If a provision is held unenforceable, the remaining provisions continue to the extent permitted by law.
  • A party’s failure to enforce a provision once does not automatically waive future enforcement.

28. Changes to terms

  • For active fixed-scope projects, material changes to terms require mutual written agreement unless the signed contract provides another lawful mechanism.
  • For recurring services, SiteSpark may update future terms and pricing with the advance notice required by the applicable agreement and law. The client may cancel before the new terms take effect where the agreement provides that option.

29. Notices

  • Contract notices, cancellation requests, and change-order approvals should be sent to contact@sitesparkco.com or the notice method stated in the proposal. SiteSpark keeps a written record of material approvals and cancellation notices.

Questions about these terms: contact@sitesparkco.com.